Shipping policy

Last updated: October 31, 2026

Sanctuary Faith (sanctuaryfaith.co) is operated by ECOMMYERS LLC ("Sanctuary Faith," "we," "us," or "our"). This Shipping Policy explains how and when we ship your order.

Order processing

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. federal holidays), and most ship within 36 hours. Orders placed on a weekend or holiday begin processing the next business day.

Shipping rates (United States)

Standard shipping: $8.00, or free on orders of $70 or more.
Express shipping: $15.00.

The shipping options and costs available for your address are always shown at checkout before you pay.

Estimated delivery times

After your order ships, estimated delivery times are:

United States (Standard): 8–12 days
United States (Express): faster than Standard; the estimate for your address is shown at checkout when available

Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, holidays, and other events outside our control.

International shipping

We currently sell and ship to addresses in the United States. If we offer shipping to your country, it will be available at checkout along with its cost. Typical international delivery estimates after shipment are: United Kingdom 4–7 days, Australia 4–8 days, European Union 6–12 days, Canada 8–10 days, and other countries 8–21 days.

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. Unless they are collected at checkout, these charges are the recipient's responsibility.

Order tracking

When your order ships, we will email you a tracking number so you can follow your package. If you have not received tracking information within 3 business days of placing your order, please contact us.

Shipping delays

If we cannot ship your order within the time stated above, we will notify you by email, give you a revised shipping date, and offer you the option to cancel your order for a full refund.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice an error, email us right away and we will do our best to update it before your order ships. If a package is returned to us because of an incorrect or incomplete address, we will contact you to reship it (additional shipping charges may apply) or refund your order.

Lost, stolen, or missing packages

If your package is lost in transit, is marked as delivered but you did not receive it, or arrives with items missing, email us within 90 days of your order date. We will reship your order at no additional charge or give you a full refund, including shipping. See our Refund Policy for details.

Damaged items

If your order arrives damaged, email us within 90 days of delivery with your order number and a photo, and we will replace it or refund it in full at no cost to you.