Refund policy

Last updated: October 31, 2026

Sanctuary Faith (sanctuaryfaith.co) is operated by ECOMMYERS LLC ("Sanctuary Faith," "we," "us," or "our"). We want you to love your jewelry. If you don't, this Refund & Return Policy explains exactly how to get your money back.

At a glance

90-day, no-questions-asked returns. Return any item within 90 days of delivery for a full refund of the price you paid for it, for any reason.
Lost or missing orders are covered. If your package is lost in transit, marked as delivered but never received, or arrives with items missing, we will refund you in full or reship your order at no cost. You choose.
Damaged, defective, or wrong items are replaced or refunded at no cost to you, including all shipping.
Lifetime Limited Warranty against fading and tarnishing (details below).

90-day no-questions-asked returns

You may return any item purchased from sanctuaryfaith.co within 90 days of the date it was delivered, for any reason. You do not need to tell us why.

How to start a return:

Email us at support@sanctuaryfaith.co with your order number and the item(s) you want to return.
We will reply with the return address and instructions, usually within 1–2 business days.
Ship the item(s) back to the address we provide. We recommend a trackable shipping service so you can confirm delivery.

Please contact us before sending anything back. Our business mailing address is not a returns address, and items sent there without a return request may delay your refund.

Return shipping costs: Unless the return is because of our error (a damaged, defective, or incorrect item), the cost of shipping the item back to us is your responsibility, and the original shipping charge is not refunded. If the return is because of our error, we cover all shipping costs.

Refunds

Once your return arrives, we will email you to confirm and issue a refund to your original payment method within 5 business days. The refund equals the amount you actually paid for the returned item(s), after any discounts. Your bank or card issuer may take an additional 5–10 business days to post the credit to your account.

If you have not received your refund within 15 business days of our confirmation email, please check with your bank or card issuer first, then contact us at support@sanctuaryfaith.co.

Lost, stolen, or missing packages

If your order is lost in transit, is marked as delivered but you did not receive it, or arrives with items missing, email us at support@sanctuaryfaith.co within 90 days of your order date with your order number. We will either reship the missing item(s) at no additional charge or issue a full refund to your original payment method, including any shipping charges you paid. You choose.

Refunds for lost or missing packages are issued within 5 business days of your request. You do not need to return anything.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or is not what you ordered, email us within 90 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund (including shipping), and we will cover the cost of any return shipping.

Exchanges

Need a different size or finish? Email us and we will help you exchange it within the same 90-day window. You can also return the original item for a refund under this policy and place a new order.

Lifetime Limited Warranty

Every Sanctuary Faith jewelry piece purchased from sanctuaryfaith.co comes with a Lifetime Limited Warranty from ECOMMYERS LLC.

What is covered: fading or tarnishing of the piece's finish under normal wear.
How long coverage lasts: for as long as the original purchaser owns the piece.
What we will do: replace the piece with the same item, or, if it is no longer available, with an item of equal or greater value, at no charge. We cover the cost of shipping the replacement to you, and if we ask you to send the original piece back, we will provide a prepaid shipping label.
What is not covered: damage from accidents, impact, or ordinary wear and tear (such as scratches, dents, or broken or stretched chains or clasps); loss or theft; damage from improper care (such as exposure to harsh chemicals or abrasive cleaners); items altered or repaired by anyone other than us; and items not purchased from sanctuaryfaith.co.
How to make a claim: email support@sanctuaryfaith.co with your order number (or other proof of purchase) and a photo of the piece.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy limits any rights you have under applicable consumer protection law.